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HiveHiveSan Francisco, CA

Growth Strategy & Operations Associate

Supports executive team in scaling growth through strategic initiatives in sales ops, customer success, product marketing, and recruiting. Drives data-driven improvements, process optimization, and high-impact projects in fast-paced AI company. Requires 2-4 years in IB/consulting and bachelor's degree.

Salary not listed
On-site2+ YOEBusiness Operations

About the role

Responsibilities

Sales Strategy & Operations

  • Drive strategic planning, forecasting, and performance tracking across the sales organization.
  • Identify bottlenecks in the sales funnel and propose data-driven solutions to improve conversion rates and sales productivity.
  • Manage sales tech stack and evaluate new tools to increase team efficiency; optimize CRM processes to improve data hygiene, pipeline visibility, and forecasting accuracy.

Customer Success

  • Analyze customer usage metrics and synthesize customer feedback to identify additional value propositions to grow existing customer accounts.
  • Define and refine customer support workflows, ensuring timeline routing and resolution of tickets from enterprise accounts.
  • Create customer onboarding collateral and conduct customer onboarding calls to accelerate time-to-value and streamline integration timelines.

Product Marketing & Sales Enablement

  • Develop and execute go-to-market strategies for new product launches, including messaging, positioning, and enablement.
  • Own content creation process, from crafting blog and LinkedIn posts to updating website landing pages.
  • Create sales enablement materials, including rep onboarding collateral, external pitch decks, competitor battle cards and prospect demo scripts.

Recruiting Operations

  • Partner with executives to identify hiring initiatives and engage with recruiters hiring managers to improve hiring processes and reduce time-to-fill.
  • Analyze recruiting metrics and generate reports to track pipeline health, hiring velocity, and source effectiveness.
  • Maintain relationships with campus employer engagement stakeholders at target schools for both engineering and business roles.

Requirements

  • Bachelor's degree from a top university (quantitative discipline preferred).
  • 2-4 years of work experience at a leading investment banking or consulting organization.
  • Driven by pursuit of excellence, enjoy wearing many hats, team player.
  • Take initiative, energetic, resourceful, thrive in unstructured environment.
  • Highly organized, detail-oriented, handle multiple projects.

Skills

CRMSalesforceData AnalysisForecastingStrategic PlanningGo-To-MarketSales EnablementRecruiting MetricsExcelGoogle Sheets

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