Senior Manager, Legal Technology, Operations & AI Enablement

Responsibilities

• Build and lead a high-performing legal operations team with clear direction, performance management, and capacity to serve the organization.
• Develop and deploy an AI enablement program, including evaluating and deploying AI-powered tools, embedding them into attorney workflows, reducing manual legal work through agentic automations, and upskilling legal professionals.
• Execute and scale legal and business operations initiatives, including go-to-market strategies, CPQ implementations, and Ironclad workflows.
• Improve contract lifecycle management systems and cross-system integrations in collaboration with procurement, accounting, HR, sales, deal desk, IT, and engineering.
• Generate operational savings through Oracle, Zip, Salesforce, and Workday integrations with CLM and procure-to-pay workflows.
• Manage outside counsel operations, including billing guidelines, e-billing systems, law firm evaluations, and spend reporting.
• Build and maintain knowledge management infrastructure and KPI dashboards.

Requirements

• 8+ years of experience in legal operations, strategy and operations, or a related field, including ownership of a legal operations program.
• At least 3 years of direct people management experience.
• Experience leading at least two end-to-end technology implementations with deep systems integrations, such as Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or comparable platforms.
• Hands-on experience owning AI tooling, evaluating vendors, deploying tools, and building or managing AI-assisted or agentic workflows.
• Strong analytical and project management skills, with the ability to manage multiple complex initiatives simultaneously.
• Excellent communication and stakeholder management skills, including collaboration across legal, policy, finance, IT, and business teams.

Nice-to-haves

• Experience at a high-growth or recently public technology company with a complex, multi-jurisdictional operational footprint.
• Exposure to marketplace or platform businesses.
• Experience designing agentic or automated legal workflows and building solutions before relying on off-the-shelf tools.
• Familiarity with legal operations communities such as CLOC or equivalent professional development.
• Experience conducting vendor RFPs or law firm evaluations focused on outside counsel cost discipline.
• Experience leading change management efforts that drive adoption of new technology and processes across a distributed legal function.

Compensation and Benefits

• Base pay range: $166,000–$210,000 USD, dependent on permanent work location.
• Eligible for a new hire equity grant and annual refresh grants.
• Market-competitive compensation and benefits.