Sr. UX Researcher
Senior UX Researcher leading end-to-end research to understand patient and provider needs in mental healthcare. Translate insights into product strategy and workflows, partnering with Product, Design, Engineering, and Data teams in a fast-paced environment.
About the job
Responsibilities
- Lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula.
- Partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data.
- Identify high-impact research opportunities, define research roadmaps, and turn signals from users, product analytics, and feedback into insights that guide product direction.
- Frame ambiguous product questions into clear, decision-oriented research plans.
- Conduct research with audiences in a multi-sided marketplace, such as consumers and professionals.
- Influence product strategy through research.
- Collaborate with PM, Design, Analytics, and other partners, including aligning with PMs on decisions and risks, challenging product direction constructively, and translating insights into design principles.
Requirements
- 5+ years of User Research experience with demonstrated success of building and scaling B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation.
- The ability to frame ambiguous product questions into clear, decision-oriented research plans. Experience connecting research questions directly to "build / don’t build / what to build" decisions.
- Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals.
- The capacity to balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline.
- Experience influencing product strategy through research.
- Experience collaborating with PM, Design, Analytics, and other partners.
Nice-to-Haves
- Experience conducting research across multiple connected product surfaces, such as mobile and web.
- Past work with internal clinical, support, operations, or other expert teams.
- Healthcare, mental health, or another sensitive product area exposure and experience.
Skills
User Research, Product Strategy, B2B SaaS, User Retention, Workflow Efficiency, Task Automation, Research Roadmaps, Product Analytics, Ux Design Principles, Healthcare Research
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