Sr. UX Researcher

Responsibilities

• Lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula.
• Partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data.
• Identify high-impact research opportunities, define research roadmaps, and turn signals from users, product analytics, and feedback into insights that guide product direction.
• Frame ambiguous product questions into clear, decision-oriented research plans.
• Conduct research with audiences in a multi-sided marketplace, such as consumers and professionals.
• Influence product strategy through research.
• Collaborate with PM, Design, Analytics, and other partners, including aligning with PMs on decisions and risks, challenging product direction constructively, and translating insights into design principles.

Requirements

• 5+ years of User Research experience with demonstrated success of building and scaling B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation.
• The ability to frame ambiguous product questions into clear, decision-oriented research plans. Experience connecting research questions directly to "build / don’t build / what to build" decisions.
• Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals.
• The capacity to balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline.
• Experience influencing product strategy through research.
• Experience collaborating with PM, Design, Analytics, and other partners.

Nice-to-Haves

• Experience conducting research across multiple connected product surfaces, such as mobile and web.
• Past work with internal clinical, support, operations, or other expert teams.
• Healthcare, mental health, or another sensitive product area exposure and experience.