Senior UX Researcher - Patient

Responsibilities

• Lead end-to-end UX research focused on the patient journey from discovering mental healthcare through booking and attending a first session.
• Identify opportunities, frame ambiguous product questions, and translate patient insights and behavioral data into recommendations that shape product decisions, testing, and prioritization.
• Select and apply appropriate qualitative, quantitative, and mixed-methods approaches.
• Build and lead research programs independently, including opportunity identification, problem framing, execution, synthesis, and stakeholder influence.
• Research and improve acquisition, onboarding, activation, conversion, and other critical product journeys.
• Deliver rigorous research quickly while making sound tradeoffs around methodology, sample size, depth, and timelines.
• Partner with Product, Design, Data/Analytics, Marketing, and other stakeholders to drive measurable improvements in the patient experience.
• Synthesize complex findings into clear narratives for varied audiences, including senior stakeholders.

Requirements

• 5+ years of UX Research experience.
• Demonstrated strength in qualitative, quantitative, and mixed-methods research.
• Ability to independently identify research opportunities and lead studies from planning through influencing product decisions.
• Experience translating research into measurable product impact.
• Strong strategic problem-framing, cross-functional collaboration, communication, and stakeholder-influence skills.

Nice-to-haves

• Experience researching multi-sided marketplaces serving consumers and professionals.
• Experience across connected mobile and web product surfaces.
• Experience owning longitudinal or ongoing measurement programs, such as trust, satisfaction, or experience tracking.
• Experience partnering with product, design, or marketing teams on acquisition and conversion.
• Background in healthcare, mental health, or another sensitive product domain.
• Experience with products where trust, confidence, or risk influence user behavior.

Compensation & Benefits

• Salary range: $166,000–$203,000.
• Fully remote work environment for employees based in the United States; Hawaii is currently excluded.
• Medical, dental, vision, life, disability, and FSA/HSA benefits.
• 401(k) plan access.
• Generous time off, including two company-wide shutdown weeks for most employees.
• Paid parental leave for birthing, non-birthing, adopting, and fostering parents.
• Employee Assistance Program.
• Quarterly department stipend for team-building activities or in-person gatherings.
• Community and employee resource groups.
• New-hire home office stipend and $50 monthly internet or cell phone stipend.
• Wellness initiatives and a $50 monthly wellness stipend.