Director of Solutions Engineering - EMEA Strat

Responsibilities

• Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
• Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
• Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
• Engage directly with strategic enterprise prospects and customers through discovery, solution design, and ROI validation.
• Ensure the team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.
• Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.
• Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.
• Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.
• Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.

Requirements

• 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
• 3+ years of experience managing or leading pre-sales or solutions engineering teams.
• Proven success working with large enterprise customers and navigating complex buying cycles.
• Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
• Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams.
• A collaborative, organizational mindset with a track record of building scalable teams and processes.
• Ability to thrive in fast-moving, high-growth environments with significant ambiguity.
• Strong executive presence and consultative skills.

Nice-to-haves

• Experience in AI or generative AI pre-sales engineering or enterprise deployments.
• Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns.
• Background in software engineering or systems engineering.
• Experience integrating telephony infrastructure or other complex enterprise systems.
• Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design.
• Thought leadership experience through conferences, webinars, or published technical content.

Benefits

• Medical, dental, and vision benefits for employees and families.
• Life insurance and disability benefits.
• Retirement plan, such as a 401(k) or pension.
• Parental leave.
• Fertility and family-building benefits through Carrot.
• Monthly wellness and lifestyle stipend.
• Daily lunches and snacks in the office.
• Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.