Account Manager, Multimodal

What you'll do

• Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
• Understand customers' technical roadmaps to proactively identify expansion opportunities
• Drive upsells, cross-sells, and multi-team rollouts across existing accounts
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes
• Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap
• Lead account planning, run QBRs, and develop growth strategies for your accounts
• Maintain accurate pipeline and revenue forecasting in HubSpot
• Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation

Who we're looking for

• Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion
• Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
• Strong relationship builder with a genuine interest in solving customer problems
• Comfortable in a fast-moving, high-growth start-up environment
• Experience with HubSpot, Salesforce, or similar CRM tools
• Curious, driven, and excited by the potential of AI and data infrastructure

Experience requirements

• 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
• Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
• Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
• Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
• Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
• Experience working in a high-growth start-up or scale-up environment preferred
• Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage

Why Encord

• Competitive salary, commission, and meaningful equity in a high-growth start-up
• Clear, accelerated growth opportunities as the company scales rapidly
• Strong in-person culture: 3–5 days/week in our newly launched office
• Flexible PTO to fully recharge
• 18 paid vacation days in the U.S. plus federal holidays
• Annual learning & development budget
• Comprehensive health, dental, and vision coverage
• Frequent travel opportunities across the U.S., London, and Europe
• Bi-annual company offsites, twice-weekly team lunches, and monthly socials