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StarbridgeStarbridgeNew York, NY

Account Manager

Own renewals, expansions, and upsells for enterprise public sector customers at Starbridge. Build C-suite relationships, run QBRs, and drive NRR as a founding Account Manager in AI-powered GTM software. Requires 2-3 years CSM/Account Management experience with proven NRR success.

150k – 200k
On-site2+ YOEAccount Management

About the role

What You’ll Do

  • Own revenue retention: Drive renewals, expansions, and upsells across the entire customer base with net revenue retention (NRR) as the primary KPI.
  • Lead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite level.
  • Conduct quarterly business reviews: Facilitate strategic sessions aligning customer objectives with Starbridge’s platform capabilities and roadmap.
  • Partner cross-functionally: Work closely with Customer Success Managers to ensure seamless experiences and identify growth opportunities.
  • Drive strategic alignment: Ensure customers’ go-to-market strategies are optimally supported by Starbridge’s evolving platform.

Requirements

  • 2-3 years of proven CSM or Account Management success with a strong track record of exceeding NRR targets.
  • Experience owning renewals and upsells, ideally at a B2B SaaS company.
  • Command executive presence: Ability to lead strategic discussions with senior executives.
  • Fascination with AI’s impact on GTM and excitement about its evolution in sales and marketing.
  • Thrive in ambiguity: Comfortable building processes from the ground up and wearing multiple hats as a founding hire.

Nice-to-Haves

  • Relevant market experience in government, education, or public sector sales.

Compensation & Benefits

  • Competitive salary + early-stage equity.
  • Comprehensive medical, dental, and vision insurance.
  • Company provided lunch in office everyday.
  • 75% coverage of Chelsea Piers Fitness membership.
  • Unlimited PTO.
  • Regular offsites (NYC + global locations).

Skills

Account ManagementCustomer SuccessRenewalsUpsellsNet Revenue RetentionExecutive Relationship ManagementQuarterly Business ReviewsB2B SaaSPublic Sector Sales

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