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PlaygroundPlaygroundNew York, NY

ENT Account Manager

Serve as primary contact for enterprise childcare clients, driving adoption, retention, and revenue growth through relationship management and strategic upsells in a SaaS environment.

150k – 170k
On-site2+ YOEAccount Management

About the role

What You'll Do

  • Build Strong Relationships: Develop deep, multi-threaded connections with enterprise clients to fully understand their needs, challenges, and goals.
  • Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts.
  • Upsell & Cross-Sell: Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth.
  • Educate Clients: Deliver training sessions, webinars, and tailored resources to help customers make the most of Playground’s features.
  • Monitor & Optimize: Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio.
  • Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.
  • Stay Organized: Keep detailed records of client interactions, support requests, and upsell opportunities using our CRM system.

What You Need

  • Minimum 2+ years of experience in a customer success, account management, or related role within a SaaS company, specifically serving Mid-Market clients.
  • Proven track record of managing book of business.
  • Strong upsell abilities, to identify and execute growth and expansion strategies with current customers.
  • Must have carried a quota.
  • Experience in contract renewals.
  • Excellent verbal and written communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach.
  • Proficiency with CRM software and customer success tools.
  • Adaptability and working independently as part of a team in a fast-paced startup.

Nice-to-Haves

  • Experience at a high-growth startup.
  • Experience with childcare management software.
  • Experience in early childcare.

Compensation

  • Salary for this position is $150,000 - 170,000 OTE subject to standard withholding and applicable taxes.
  • Competitive salary + equity.
  • 3 weeks of PTO.
  • Health, vision, and dental benefits.
  • $1200/year education stipend.
  • Free lunch daily.

Skills

Account ManagementCustomer SuccessUpsellingCross-SellingCRMContract RenewalsQuota ManagementSaaSCustomer RetentionClient Training

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