Delivery Manager

Responsibilities

Delivery Execution

• Own end-to-end program delivery for a portfolio of enterprise customers, including instrument connectivity, Tetra OS data pipeline configuration across bronze, silver, and gold layers, and scientific use-case enablement and adoption.
• Navigate enterprise pharma delivery environments, including SSO provisioning, IT security reviews, validation hurdles, procurement workflows, and change-control processes.
• Proactively resolve timeline drag, scope creep, risks, and blockers to keep go-live ahead of schedule.
• Lead project kickoffs, milestone tracking, resource planning, scope management, and project closure across concurrent workstreams.
• Manage and document change requests, ensuring scope changes are assessed, approved, and communicated with minimal disruption.
• Maintain delivery governance covering roles, responsibilities, decision rights, and escalation paths.
• Coordinate internal teams, external vendors, customer stakeholders, and management to achieve scientific outcomes.

Customer Account Management

• Serve as the primary operational contact for customer delivery stakeholders across Lab IT, informatics, project management, and scientific teams.
• Build trust across scientific, IT, and procurement stakeholders.
• Run customer update meetings, steering committees, and executive delivery reviews.
• Manage risks and customer expectations, surface issues early, and drive them to resolution.
• Lead the handoff from implementation to steady state with clear documentation and success criteria.
• Identify and progress account expansion opportunities.

Internal Collaboration

• Coordinate cross-functional TetraScience resources, including scientific data engineers, technical architects, and product teams.
• Escalate technical issues to the Technical Delivery Director with clear context and business-impact framing.
• Contribute to improvements in delivery methodology, templates, and tooling.

Requirements

• Undergraduate degree in life science, chemistry, or engineering preferred.
• 5+ years in management consulting, enterprise SaaS delivery, or life sciences IT program management, with direct experience inside or serving large biopharma organizations.
• Experience navigating complex enterprise environments and influencing without direct authority.
• Strong scientific or laboratory domain literacy, including movement of instrument data from raw acquisition through processed and analysis-ready layers.
• Political fluency in large pharma and the ability to build trust across scientific, IT, and procurement stakeholders.
• Excellent communication skills, from data-engineering working sessions to executive steering committees.
• Proficiency with project management tools such as Jira, Smartsheet, or Microsoft Project.
• Familiarity with agile and waterfall methodologies.
• Ability to travel routinely to customer sites, with a baseline expectation of once weekly based on account needs.

Nice to Have

• Experience at a top-tier consulting firm.
• PMP, CSM, or equivalent certification.

Compensation and Benefits

• Competitive salary and equity.
• Team-oriented culture focused on continuous improvement.
• Generous paid time off.
• Flexible working arrangements, including remote work when not at customer sites.