Lead People Business Partner, Post Sales

What you’ll do

• Serve as a trusted thought partner, consultant, and coach to the SVP of Post-Sales and their leaders across Account Management, Customer Success, and Support.
• Act as the primary point of contact for Director+ leaders across the global Post-Sales organization.
• Lead headcount planning for the Post-Sales org in partnership with Finance, RevOps, and Recruiting - from business justification through execution.
• Provide guidance and thought leadership on performance management, change management, employee relations, workforce and talent planning, career development, and manager development.
• Partner with leaders to foster a high-performance culture, driving initiatives that improve employee performance, engagement, and retention across the post-sales org.
• Collect and analyze data - attrition, engagement, performance, and customer health trends - to deliver insights and influence business decisions.
• Assess organizational health and effectiveness on a regular basis, identifying opportunities to improve structure, efficiency, and scalability as the org grows.
• Drive end-to-end project management and execution of critical People programs - performance reviews, compensation planning, talent reviews, and engagement surveys - for the post-sales client group.
• Partner cross-functionally with Talent, People Ops, Legal, Finance, and other GTM PBPs to ensure alignment across the broader Revenue organization.
• Act as a senior member of the PBP team, helping shape and evolve PBP programs, policies, and best practices across the function.

How to be successful in this role

• 8-10+ years of experience as a People/HR Business Partner, including direct experience supporting senior (VP+) leaders in a fast-paced, high-growth environment.
• Experience partnering with Pre-Sales, Customer Success, Account Management, or Support organizations strongly preferred.
• Strategic thinker with a strong ability to translate business needs into people initiatives and org strategy.
• Deep expertise in HR fundamentals - performance management, employee relations, workforce planning, compensation, and talent development - with awareness of emerging trends.
• Strong business acumen with fluency in the metrics that drive a post-sales org - retention, NRR, customer health, and capacity - and curiosity to understand how the business operates.
• Experience leading org design and restructuring efforts - including sensitive leadership transitions and change communications - with sound judgment on sequencing and stakeholder management.
• Skilled at influencing senior stakeholders without direct authority, and comfortable holding a position diplomatically even under pushback from executives.
• Brings structured frameworks to ambiguous or high-stakes decisions (e.g., comp, leveling, org changes) rather than relying on ad hoc judgment calls.
• Comfortable operating with minimal direction - able to independently structure an approach to loosely-scoped or ambiguous asks from senior leaders.
• Comfort analyzing data and translating it into clear, actionable recommendations, including using AI-enabled tools where data isn't readily available.
• A demonstrated track record of bias for action - rolling up your sleeves and getting things done.
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
• Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

What you can expect

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.
• 16 weeks paid Parental Leave for all new parents.
• Health & wellness stipend.
• Remote workspace, internet, and cellphone stipend.
• Commuter benefits for team members who report to the SF and NYC office.
• Family planning benefits.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy, plus 80 hours of Sick Time.
• 11 company-paid holidays.
• Virtual team building activities, lunch and learns, and other company-wide events!