Senior Implementation Manager, Windchill

What You’ll Do

• Lead Full-Cycle Implementations

  • Drive implementations from kickoff to go-live, including scoping, requirement gathering, configuration, testing, training, and deployment.

• Customer & Stakeholder Management

  • Serve as the primary liaison for clients, understanding complex scientific and regulatory workflows and ensuring their successful lift-off.

• Cross-Functional Collaboration

  • Work hand-in-hand with Product, Engineering, and Ops teams to define deliverables, manage scope, address technical challenges, and adapt solutions for regulated environments.

• Project Planning & Execution

  • Develop and manage detailed project plans, maintain schedules, track milestones, manage risks and issue escalation to ensure punctual, high-quality delivery.

• Product Feedback & Process Improvement

  • Capture customer insights to inform product enhancements; contribute to refining internal implementation methodologies, templates, and tools to scale operations efficiently.

What We’re Looking For

• 8+ years of client-facing implementation experience - Successfully led enterprise software or platform deployments, preferably within life sciences, biotech, or other highly regulated industries. Specifically looking for 2+ years experience with Windchill and industry knowledge of Life Sciences Quality or Quality Management Systems (QMS).
• Project Management - Proven ability to lead complex, multi-stakeholder projects from kickoff through delivery. Skilled in planning, scheduling, risk management, and keeping cross-functional teams aligned.
• Thorough and Detail-Oriented - Known for a meticulous approach to requirements gathering, solution design, and execution. Able to anticipate gaps, catch inconsistencies, and ensure deliverables standards.
• Communication & Collaboration - Excellent written and verbal communication skills, with the ability to translate technical and scientific concepts for diverse audiences. Builds strong relationships with clients and internal teams.

Bonus Points - Prior experience at a startup — able to wear multiple hats, thrive in ambiguity, and build structure in fast-paced, high-growth environments.