Senior Technical Support Engineer
Provides Tier 2 technical support to global enterprise customers, troubleshooting complex cybersecurity product issues and collaborating across engineering, operations, product, and customer teams. Requires 8+ years of similar experience, networking and Linux expertise, database knowledge, and strong customer communication skills.
About the job
Responsibilities
- Provide Tier 2, second-level technical support for English-speaking global customers.
- Take ownership of customer cases and troubleshoot complex technical issues.
- Help customers use Armis products effectively, including support for onboarding, deployment, and ongoing product use.
- Collaborate with Operations, R&D, Solutions Architecture, Product, Customer Success, and other teams.
- Lead or participate in cross-functional projects that create company-wide impact.
- Apply creative and innovative approaches to improve the customer experience.
Requirements
- At least 8+ years of experience in a similar technical support role.
- Industry experience in cybersecurity, particularly network security or application security.
- Experience supporting enterprise customer accounts.
- Technical networking knowledge, including TCP/IP and the application layer.
- Experience supporting Linux-based products.
- Ability to compose SQL queries and work with databases.
- Excellent customer communication and problem-solving skills.
Nice-to-haves
- Experience with Docker and Kubernetes-based environments.
- Experience with scripting languages such as Bash or Python.
- Bachelor's degree in Computer Science or equivalent.
- Experience with ServiceNow.
Compensation and Benefits
- Comprehensive health benefits.
- Discretionary time off.
- Paid holidays, including monthly personal days.
- Inclusive and diverse workplace.
- Support for work-life balance.
Skills
Cybersecurity, Network Security, Application Security, TCP/IP, Linux, SQL, Databases, Docker, Kubernetes, Bash, Python, Servicenow
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