Senior Platform Architect

Responsibilities

Own Production Readiness and Activation

• Act as the single owner of customers' scale-proof production readiness.
• Drive the first production workflow and reduce time-to-production.
• Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades.
• Make developers Temporal SDK experts and customer platform architects experts in Temporal Server and SDK best practices.
• Set up alerting to catch issues before customers do.
• Work on assigned customers' most difficult tickets and problems.
• Identify and remove activation blockers before they become escalations.
• Optimize costs and performance with customers.

Run the Customer's Technical Program

• Build and execute a KPI-driven success plan tied to production outcomes.
• Define standards for patterns, training, governance, and operational readiness.
• Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, using project management to ensure on-time, high-quality delivery.
• Proactively manage technical risk, migrations, and architectural debt.

Ensure Long-Term Technical Health

• Set and validate reliability, observability, and operational standards.
• Monitor health signals and intervene before customers know issues are occurring.
• Lead technical reviews, readiness checkpoints, and maturity assessments.
• Certify teams and workloads as production-ready.

Drive Adoption Through Production Success

• Surface growth signals based on usage, maturity, and confidence.
• Partner with customers, Growth Account Executives, and Solutions Architects to unlock new workloads.
• Translate production success into clear technical narratives for renewal and growth.
• Advocate for customer needs and real-world patterns internally.

Requirements

• Reside in the United Kingdom, with a preference for London.
• 6+ years of professional software engineering or solutions engineering experience.
• Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles.
• Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python.
• Experience building, deploying, and operating production systems at scale.
• Demonstrated ability to debug complex technical issues and guide customers through resolution.
• Strong customer-facing skills and the ability to communicate technical concepts clearly to diverse audiences.
• Experience creating technical documentation, runbooks, and training materials.
• Self-motivated, able to work independently while collaborating across teams.
• Willingness to travel occasionally for customer engagements and team events.

Nice to Haves

• Prior experience with Temporal or similar workflow orchestration platforms.
• Experience with observability tools and practices for distributed systems.
• Background in professional services, technical consulting, or solutions engineering.
• Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools.
• Contributions to open source projects or developer communities.
• Experience designing and delivering technical training or workshops.

Compensation and Benefits

• Estimated pay range: £85,000–£115,000 OTE.
• Base-salary and variable compensation role with a 70/30 split.
• Eligible to participate in Temporal's equity plan.
• International benefits vary by country and are issued in partnership with Remote.com.
• International perks include paid time off, learning and career development, lifestyle spending, home office setup, professional memberships, work-from-home meals, and access to the Calm app.
• Occasional travel may be required for company events, team offsites, and other meaningful in-person connections.