Technical Support Engineer
Provides second-level technical support to enterprise customers, troubleshooting cybersecurity product issues and collaborating across teams on onboarding and deployment. Requires at least two years of relevant experience, networking and Linux expertise, database skills, and strong customer communication.
About the job
Responsibilities
- Provide second-level technical support for US-based customers.
- Own customer cases and troubleshoot complex technical issues.
- Help customers use Armis products effectively.
- Participate in projects within and across teams to create company-wide impact.
- Collaborate with Operations, R&D, Solution Architects, Product, Customer Success, and other teams to support customer onboarding, deployment, and ongoing development.
Requirements
- At least 2 years of experience in a similar role.
- Industry experience in cybersecurity, particularly network security or application security.
- Experience supporting enterprise customer accounts.
- Technical networking knowledge, including TCP/IP and the application layer.
- Experience supporting Linux-based products.
- Ability to compose SQL queries and work with databases.
- Excellent communication and problem-solving skills when working with customers.
Nice-to-Haves
- Experience with Docker and Kubernetes environments.
- Experience with scripting languages such as Bash or Python.
- BS degree in Computer Science or equivalent.
- Experience with ServiceNow.
Compensation and Benefits
- Comprehensive health benefits.
- Discretionary time off.
- Paid holidays, including monthly personal days.
- Inclusive and diverse workplace.
- Emphasis on work-life balance.
Skills
Cybersecurity, Network Security, Application Security, TCP/IP, Linux, SQL, Databases, Docker, Kubernetes, Bash, Python, Servicenow
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