Account Manager

Responsibilities

• Manage a portfolio of approximately 300 commercial accounts using a scalable, one-to-many engagement model.
• Build and run programs that drive customer adoption and expansion, including onboarding journeys, product education, lifecycle campaigns, webinars, office hours, and targeted nurture programs.
• Share best practices, playbooks, and technical guidance in partnership with Customer Engineers.
• Use account health signals and product usage data to prioritize targeted interventions and mitigate churn risks.
• Own contracting motions, including renewals, annualization or commitment motions, and standard commercial expansion; partner with Sales, Revenue Operations, and Legal.
• Collaborate with Product, Marketing, and Support to surface customer insights and influence programs, content, and product improvements.
• Track adoption, retention, renewal or commitment conversion, and expansion performance; iterate programs based on results.
• Represent the company with authenticity, curiosity, and technical credibility.

Requirements

• 5+ years of experience in a customer-facing role such as Account Management or Customer Success, preferably in cloud infrastructure or developer tooling.
• Demonstrated success managing renewals, identifying expansion opportunities, and negotiating contracts.
• Experience using product usage data or analytics to identify customer health risks and expansion opportunities.
• Ability to connect customers’ technical challenges with broader business goals.
• Strong relationship-building skills with stakeholders ranging from senior engineers to C-level executives.
• Familiarity with product-led growth environments and self-service customer engagement.
• Ability to build processes and playbooks in an ambiguous, early-stage function.
• Empathy and passion for helping developers and engineering teams succeed.

Nice-to-haves

• Experience at a high-performing, developer-facing hypergrowth technology company.
• Experience with hyperscalers or cloud platform solutions.
• Experience helping customers migrate from hyperscalers to managed platform solutions.
• Experience as a founding or early member of an Account Management or Customer Success team.

Compensation and benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave.
• Long-term disability, life insurance, and 401(k) plans.
• Employer-paid medical, dental, and vision coverage, with FSA and HSA options.
• Monthly lifestyle, wellness, mental health, hobby, cell phone, and internet subsidies.
• Commuter benefits and home office stipends.
• Continuous learning benefits and support.