Staff Backend Engineer - Monitoring and Anomaly Detection

Responsibilities

• Design, build, and operate observability across the Monetization stack, including metrics, logs, and traces, using tools such as Prometheus and Grafana.
• Implement automated detection for billing, data, and event anomalies, and route alerts to the responsible feature teams.
• Develop reconciliation and data integrity checks across usage and billing pipelines.
• Define and track service level objectives (SLOs) and service level indicators (SLIs), write runbooks, and participate in incident response to measure and improve Monetization system reliability.
• Explore artificial intelligence and machine learning techniques to predict system anomalies and accelerate resolution.
• Review and provide feedback on merge requests from other Monetization engineers.
• Collaborate with Product, Finance, Support, and other partners to turn operational needs into reliable tooling.
• Own projects from concept through production and help establish technical direction, operating practices, incident response, and quality standards for a greenfield team.

Requirements

• Professional experience with Ruby on Rails, including building and operating applications such as CustomersDot.
• Experience in site reliability or observability engineering, including monitoring, alerting, SLOs, SLIs, runbooks, and incident response.
• Experience setting technical direction for observability, reliability, or detection work and bringing other engineers along.
• Experience building anomaly detection, monitoring, or risk management tooling.
• Familiarity with Prometheus, Grafana, and OpenTelemetry.
• Exposure to analytical data stores such as ClickHouse and change data capture and event-streaming pipelines, including Siphon and NATS JetStream.
• Experience owning projects from concept through production, communicating clearly about complex technical and organizational problems, and proposing iterative solutions.

Nice to Have

• Working knowledge of Python for anomaly detection and data work.
• Experience with billing, financial, or other business-critical systems, including Zuora or Salesforce.

Benefits and Compensation

• Flexible paid time off.
• Team Member Resource Groups.
• Equity Compensation and Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.