Senior Director, Strategic Accounts
Manage Rain's most strategic accounts with a high-touch, relationship-driven approach. Own executive relationships, drive expansions/renewals/QBRs, resolve cross-functional issues, and build the enterprise account management playbook in a player-coach capacity.
About the job
Responsibilities
- Embed directly into our most strategic accounts on day one
- Own the senior relationship layer with key leaders across our partners and Rain
- Unblock cross-functional issues fast by collaborating with internal teams to understand customer needs and tailor solutions to ensure needs are being exceeded
- Drive revenue and deepen partnerships by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals, expansions, and QBRs end-to-end
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
- Set the enterprise account management operating rhythm: weekly account health reviews, escalation triage, and internal and third-party coordination on behalf of partners
- Build the playbook for what dedicated enterprise servicing and relationship management looks like at Rain
- Act as the primary advocate internally for our top accounts to make sure their needs shape how we prioritize and build
Requirements
- 8+ years in account management, customer success, or strategic partnerships at a fintech, payments, or crypto company
- A track record owning senior, executive-level client relationships, not just day-to-day account operations
- Experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders
- Comfort operating without a large team on day one. This is a hands-on, embedded role for someone motivated by impact
- Experience navigating escalations that require pulling in engineering, product, or compliance. You need to know how to get the right people in a room and hold them accountable
- Senior roles at both large enterprises and startup or scale-up companies. Demonstrated ability to identify process improvements, build scalable solutions, and thrive in fast-moving, iterative environments
Nice-to-Haves
- Experience standing up a new team or function from scratch, rather than inheriting an existing one
- Deep familiarity with stablecoins, cross-border payments infrastructure, and card issuing ecosystems
- Existing network across fintech, banking, payments, stablecoin, or broader financial infrastructure ecosystems
Skills
Account Management, Customer Success, Strategic Partnerships, Fintech, Payments, Crypto, Renewals, QBRs, Upsell, Cross-Sell, Stakeholder Management, Stablecoins, Cross-Border Payments
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