Manager Business Systems

What You’ll Do

People Leadership

• Directly manage a team of business systems analysts, each aligned to a functional domain across the sales and customer lifecycle
• Run a disciplined 1:1 practice: setting clear goals, delivering consistent and direct feedback, and holding the line on performance expectations
• Own the full talent management cycle for your team, including performance reviews, calibration, and growth planning
• Contribute to hiring decisions for your team and manage contractor relationships within your scope

BSA Enablement and Development

• Design and own the onboarding experience for new BSAs, getting them productive in their domain and contributing to the team quickly
• Build and maintain the team’s domain enablement resources: Salesforce platform knowledge, GTM process expertise, and Dandy system context
• Own the team’s institutional knowledge: configuration decisions, data model rationale, and system documentation
• Drive AI fluency across the BSA team, specifically how analysts use AI tooling to improve the quality and efficiency of their analytical work
• Coach BSAs toward increasing independence and domain ownership, developing their ability to lead work in their area with limited direction

Analytical Craft and Quality

• Set and hold the quality bar for business analysis work across your team: requirements documentation, problem framing, solution assessment, and test validation
• Use review of deliverables as a development tool to sharpen BSAs’ analytical judgment
• Carry complex or cross-domain work yourself, particularly on initiatives that span multiple functional areas
• Ensure consistency across pods in how your team handles shared Salesforce objects, naming conventions, and data model decisions
• Own a lightweight post-launch adoption loop to track GTM team adoption and feed signals back into prioritization

BSA Pod Accountability

• Ensure analysts exercise ownership with consistency and confidence
• Build a team culture where analysts identify problems in their domain, propose solutions, and follow through on commitments
• Maintain clear ownership mapping so that every GTM systems problem has a named analyst accountable for it
• Address underperformance directly through targeted coaching, scope adjustment, or formal performance management

Team and Vendor Operations

• Assess team capacity and surface constraints that inform prioritization and resourcing decisions
• Own how analysts work: intake, documentation practices, review cycles, and handoff standards
• Own the GTM systems vendor portfolio, including license management, renewal tracking, and utilization review
• Surface license optimization and consolidation opportunities
• Report on team performance and capacity to the Director of Business Systems

What We’re Looking For

• 2+ years of direct people management experience over business systems analysts, Salesforce administrators, or comparable technical and functional roles
• 5+ years working in or closely alongside GTM systems, with Salesforce Sales Cloud as your primary platform
• Salesforce platform fluency sufficient to evaluate team’s work with a real opinion
• Hands-on analytical capability; comfortable producing high-quality requirements documentation, solution assessments, and process designs independently
• Accountability-first leadership style with high standards
• Genuine investment in developing people
• Strong written communication skills
• Process orientation; experience building structures that make the team consistently strong
• Experience with contractor management and SaaS vendor relationships

Bonus Points For

• Experience building or owning an onboarding and enablement program for a systems analyst team
• Experience in a high-growth, pre-IPO startup or manufacturing-linked tech company
• Salesforce Administrator or Business Analyst certification
• Familiarity with Outreach, ChiliPiper, PandaDoc, ZoomInfo, CloudTalk, or Attention
• Experience in high-growth B2B SaaS, healthtech, or similarly fast-moving companies
• Prior experience owning a configuration decision log, system documentation program, or team knowledge base
• Exposure to SaaS spend management, license auditing, or tool rationalization
• Comfort with reporting and analytics tools such as Salesforce reports and dashboards, Looker, or Hex