Senior Customer Engineer, Digital Native Enterprise

What You'll Do

Technical Validation (Pre-Sales)

• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
• Build technical champions and executive relationships within target accounts
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences

Customer Adoption & Value Realization

• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value

Commercial Accountability & Expansion

• Carry a variable quota tied directly to new business acquisition and ongoing account growth
• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI

Trusted Advisory

• Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
• Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

What We're Looking For

Required

• Deep understanding on The Life of a Request on the Internet
• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
• Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
• Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
• AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.

Preferred

• Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
• Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
• Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
• Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
• Hands-on experience building cloud-based applications
• Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

Bonus Points

• Cloudflare platform certifications or meaningful hands-on deployment experience
• Exposure to DevOps, security operations, or emerging GenAI trends
• Relevant industry certifications (cloud, security, networking)

Compensation

For San Francisco based hires: Estimated annual salary of $231,000 - $300,000+ Los Angeles based hires: Estimated annual salary of $221,000 - $267,000.

This role is eligible to participate in Cloudflare’s equity plan.