Manager, Field Engineering – Pre-sales
Leads a team of Field Engineers in pre-sales for enterprise SaaS customers, coaching through technical demos, evaluations, and PoVs while partnering with Sales and Product teams. Requires 6+ years customer-facing technical experience including 2+ years in leadership, strong dev tools fluency, and operational rigor.
About the job
Responsibilities
- Lead, mentor, and grow a team of Field Engineers supporting enterprise and commercial sales opportunities
- Partner closely with Account Executives to drive technical discovery, solution design, demos, evaluations, and Proof of Values (PoVs)
- Coach Field Engineers in real time through strategic customer engagements and complex technical evaluations
- Establish and maintain high standards for technical excellence, customer engagement, and execution quality across the team
- Help define and scale repeatable pre-sales methodologies, playbooks, demo environments, and evaluation frameworks
- Stay engaged with key strategic opportunities and act as an escalation point for complex technical and customer challenges
- Collaborate cross-functionally with Product and Engineering teams to communicate customer feedback and influence product direction
- Drive operational rigor across the team, including resource planning, pipeline alignment, forecasting support, and technical account prioritization
- Recruit, onboard, and develop top-tier Field Engineering talent
- Partner with Enablement and leadership teams to improve onboarding, training, and career development programs
- Stay current on emerging trends in AI-powered development tools, cloud platforms, CI/CD systems, and developer workflows
- Contribute to the evolution of CodeRabbit’s overall go-to-market and customer experience strategy
Requirements
- 6+ years of experience in customer-facing technical roles, including 2+ years leading Solutions Engineering, Sales Engineering, or Field Engineering teams
- Experience supporting enterprise SaaS or developer-focused products in fast-paced, high-growth environments
- Strong technical background with modern software development tools, cloud platforms, and developer infrastructure
- Demonstrated ability to coach teams through complex enterprise sales cycles and technical evaluations
- Experience partnering with Sales leadership on territory planning, strategic accounts, and deal execution
- Strong organizational and operational skills with the ability to scale processes and teams effectively
- Excellent communication, leadership, and interpersonal skills
- Ability to build trust with technical practitioners, engineering leaders, and executive stakeholders
- Strong sense of ownership, accountability, and bias toward execution
- Passion for AI-powered developer tools and improving software engineering workflows
Nice-to-haves
- Experience with container orchestration platforms (Kubernetes), infrastructure as code (Terraform), and CI/CD tooling (GitHub Actions)
- Experience working with AI-native developer platforms or developer productivity tooling
- Familiarity with enterprise security, compliance, and developer governance requirements
Skills
Kubernetes, Terraform, GitHub Actions, CI/CD, Cloud Platforms, SaaS, Developer Tools, Ai Developer Platforms, Sales Engineering, Proof Of Value, Pov
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