PEO Human Resources Advisor

What you will do

• Provide accurate, timely advice to help Rippling PEO, ASO, & US EOR customers implement best business practices and reduce employer risk for issues including: Leave of absence management, performance management, terminations, anti-harassment, policy development and other HR challenges that present legal or regulatory risk to their businesses
• Field customer inquiries as a trusted, highly knowledgeable HR expert; develop programs and processes with our sales, implementation, support and account management teams to meet our commitments to our customers
• Assist customers in managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances
• Establish processes to both professionalize our consulting offering and optimize our efficiency around these offerings
• Work closely with our product and engineering teams to develop a best-in-class HR Services offering that leans heavily on technology to ease the administrative burden of HR compliance

What you will need

• Minimum 5 years of experience in customer/client-facing HR consulting services
• Deep understanding of HR compliance rules and regulations across federal, state, and local jurisdictions
• Experience managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances
• Excellent client-facing verbal and written communication skills
• Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution
• Experience managing cases and/or processes in Salesforce
• Passion for technology, and a desire to work in an extremely fast-paced, high-growth company
• PHR or SHRM-CP certification, a plus
• Experience providing HR services to PEO customers, a plus

Additional Information

• This role will be required to work Eastern or Central hours to help provide support coverage to clients in the Central US.
• Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.