PEO Human Resources Advisor
Deliver HR consulting services to PEO, ASO, and US EOR customers, advising on compliance, leave management, terminations, and employee claims while collaborating with product and engineering teams.
About the job
What you will do
- Provide accurate, timely advice to help Rippling PEO, ASO, & US EOR customers implement best business practices and reduce employer risk for issues including: Leave of absence management, performance management, terminations, anti-harassment, policy development and other HR challenges that present legal or regulatory risk to their businesses
- Field customer inquiries as a trusted, highly knowledgeable HR expert; develop programs and processes with our sales, implementation, support and account management teams to meet our commitments to our customers
- Assist customers in managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances
- Establish processes to both professionalize our consulting offering and optimize our efficiency around these offerings
- Work closely with our product and engineering teams to develop a best-in-class HR Services offering that leans heavily on technology to ease the administrative burden of HR compliance
What you will need
- Minimum 5 years of experience in customer/client-facing HR consulting services
- Deep understanding of HR compliance rules and regulations across federal, state, and local jurisdictions
- Experience managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances
- Excellent client-facing verbal and written communication skills
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution
- Experience managing cases and/or processes in Salesforce
- Passion for technology, and a desire to work in an extremely fast-paced, high-growth company
- PHR or SHRM-CP certification, a plus
- Experience providing HR services to PEO customers, a plus
Additional Information
- This role will be required to work Eastern or Central hours to help provide support coverage to clients in the Central US.
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
Skills
Hr Compliance, Leave Of Absence Management, Performance Management, Terminations, Anti-Harassment, Policy Development, Unemployment Benefits, State Leave Benefits, Disability Benefits, Workers' Compensation, Employee Grievances, Salesforce, Client-Facing Communication, Project Management
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