Lead AI Operations by building, shipping, and evaluating internal AI agents and workflows to automate busywork and drive leverage across Support, Ops, GTM and other teams. Requires hands-on experience shipping AI tools plus strong cross-functional communication.
150k – 190k/yr
On-site2+ YOEOther
About the role
What You’ll Do
Design, build, and ship AI agents and automations that make internal teams (Support, Ops, GTM, and beyond) faster and more effective.
Build evaluation frameworks and monitoring to determine whether AI workflows are actually working.
Partner cross-functionally to identify workflows worth automating versus those that should remain human, based on evidence.
Drive adoption of shipped AI agents to ensure teams actually use and trust them.
About You / What You’ll Bring
2-5+ years of experience in business operations, strategy, technical program management, or applied AI, with hands-on building experience.
Demonstrated experience shipping AI-powered tools, prototypes, or automations (portfolio or examples strongly preferred).
Fluent with modern AI coding and agent tooling (Cursor, Claude Code, or similar).
Comfort with light coding or low-code/agent tooling.
Strong written and verbal communication skills for cross-functional influence.
Ability to discuss problems with both technical engineers and non-technical operators.
Care as much about whether something works as whether it shipped.
Benefits
Competitive Salary and Equity
Comprehensive Medical, Vision, and Dental care
Flexible PTO Policy
Lunch and Dinner Service
Wellness Benefit
Maven Family Planning Benefits
Partnership with Care.com
Mental Health Services
401(k) Retirement Plan
Pre-Tax Commuter Benefit for Parking & Public Transit
Company-wide Retreats
Skills
AI AgentsAi AutomationsEvaluation FrameworksAi MonitoringCursorClaude CodeLow-Code ToolingAgent Tooling
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