Customer Success Specialist | Housing

Key Responsibilities

• Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
• Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
• Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
• Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
• Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
• Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
• Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
• Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI

Requirements

• 1–3 years of professional experience in customer-facing, project coordination, or support roles
• Strong communication skills and a clear, organized working style
• Comfortable navigating ambiguity and collaborating across multiple teams
• Interest in growing into a full Customer Success Manager role over time
• Experience in SaaS, real estate, or healthcare industries is a plus
• Eagerness to develop deep product expertise to better support customer outcomes
• Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
• Willingness to work in person at our office 4-5 days a week

Compensation

Salary Range: $65,000 - $90,000 base, plus equity and comprehensive benefits including 100% covered medical/dental/vision, fully paid parental leave, 401k, fitness stipend, unlimited vacation, and meals in office.