Customer Success Specialist | Housing
Supports Customer Success Managers in onboarding housing customers to EliseAI platform, drives adoption and retention through data monitoring, training sessions, and cross-team collaboration. Requires 1-3 years customer-facing experience and strong communication skills.
About the job
Key Responsibilities
- Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
- Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
- Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
- Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
- Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
- Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
- Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
- Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
Requirements
- 1–3 years of professional experience in customer-facing, project coordination, or support roles
- Strong communication skills and a clear, organized working style
- Comfortable navigating ambiguity and collaborating across multiple teams
- Interest in growing into a full Customer Success Manager role over time
- Experience in SaaS, real estate, or healthcare industries is a plus
- Eagerness to develop deep product expertise to better support customer outcomes
- Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
- Willingness to work in person at our office 4-5 days a week
Compensation
Salary Range: $65,000 - $90,000 base, plus equity and comprehensive benefits including 100% covered medical/dental/vision, fully paid parental leave, 401k, fitness stipend, unlimited vacation, and meals in office.
Skills
SaaS, Zendesk, Slack, Planhat, Customer Onboarding, Product Adoption, Customer Engagement, Usage Analytics, Webinars, Cross-Functional Collaboration
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