Database Support Engineer
This role troubleshoots complex PostgreSQL and Supabase platform issues, advises advanced users, reproduces bugs, and partners with engineering on product improvements. It requires 7+ years in technical support, databases, backend engineering, SRE, or similar work, plus deep PostgreSQL and SQL expertise.
About the job
Responsibilities
- Investigate and resolve advanced customer issues across PostgreSQL, Auth, row-level security (RLS), Storage, Realtime, Edge Functions, and client libraries.
- Provide proactive guidance to optimize workloads, avoid common pitfalls, and advise advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate issues to engineering with clear reproduction steps.
- Ask targeted questions to turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with users of all levels, including during high-impact or time-sensitive situations.
- Identify patterns across tickets and recommend improvements to documentation, tooling, and the product.
- Mentor junior team members and improve support quality.
Requirements
- 7+ years of experience in technical support, databases, backend engineering, SRE, or similar roles.
- Deep PostgreSQL expertise, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and database internals.
- Strong high-performance SQL and query optimization skills.
- Experience troubleshooting complex setups, including multi-tenant schema patterns and distributed-system behavior.
- Experience handling data migration issues, including
pg_dump/restore, schema drift, failed migrations, and safe recovery. - Hands-on experience with cloud hosting providers such as AWS.
- Comfortable working in terminal and Linux environments.
- Ability to work effectively in high-volume situations and quickly form and test assumptions.
- Availability within APAC time zones.
Compensation & Benefits
- Fully remote work.
- WeWork membership or coworking allowance.
- Employee stock ownership (ESOP).
- Tech allowance for equipment and workspace needs.
- Health insurance covering 100% for employees and 80% for dependents, wherever available.
- Annual company off-sites.
- Flexible, asynchronous work.
- Annual professional-development allowance.
Skills
Postgres, SQL, Query Optimization, AWS, Linux, SRE, Rls, Edge Functions, Data Migration, Pg_Dump, Distributed Systems, Autovacuum
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