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MetropolisMetropolisUnited States

Account Manager

Manage airline client accounts and vendor couriers, lead QBRs, drive AI/tech efficiencies, and handle escalations. Requires 5+ years account management experience, ideally in hospitality/airline, plus data analytics and AI familiarity.

75k – 85k
Remote5+ YOEAccount Management

About the role

What you'll do

  • Serve as the key point of contact and Account manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
  • Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
  • Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
  • Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs)
  • Communicate effectively with employees and clients to ensure fulfillment of performance requirements
  • Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
  • Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
  • Navigate complex escalations from high-value clients while handling multiple priorities simultaneously

What we're looking for

  • 5+ years of professional Account Manager experience, ideally in the hospitality or airline industry
  • Proven experience in relationship management and presentation creation for high-level audiences
  • Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
  • Excellent oral and written communication skills
  • Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
  • Ability to maintain positive relationships with client representatives
  • Experience handling multiple priorities simultaneously
  • Proficiency with operational tracking systems

Compensation and Benefits

  • Anticipated base salary: $75,000.00 USD to $85,000.00 USD annually
  • Access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more

Skills

Account ManagementRelationship ManagementData AnalyticsAIQBRsSla ManagementOperational Tracking SystemsEscalation ManagementPresentation SkillsClient Communication

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