BlacksmithSan Francisco, CALeads business operations by owning core processes like billing, onboarding, and vendor management, while acting as a force multiplier for founders in a fast-paced startup. Thrives in ambiguity, automates tasks using AI, and works onsite in San Francisco.
Build operational infrastructure from scratch as the first Business Operations hire at a scaling fintech startup. Own cross-team coordination, workload visibility, operational cadence, staffing, and vendor logistics to enable sustainable growth without adding bureaucracy.
Own strategy and execution for onboarding, retaining, and growing GlossGenius's larger customer segment. Build CS operational models, analytics, AI workflows, and cross-functional alignment while tackling ambiguous business problems.
Manages end-to-end strategic sourcing and supply management for direct material commodities supporting manufacturing operations. Develops commodity strategies, leads RFx processes, negotiates contracts, and manages supplier relationships to ensure supply security and cost optimization.
Lead global workforce management for a 4,000+ agent customer operations organization, overseeing forecasting, capacity planning, scheduling, and optimization while managing a team and driving AI/automation initiatives.
Works directly with CEO on high-priority special projects including pricing, org design, partnerships, and marketing execution. Requires 5-8 years experience from consulting/banking with startup operator background, thriving in ambiguity with strong analytical and communication skills.