Senior Manager Internal Communications

Responsibilities

Internal Communications

• Own the internal communications strategy, calendar, and multi-channel distribution framework across People and COO organizations.
• Write and edit clear, engaging content for internal audiences across the internal wiki and other channels.
• Craft consistent messaging about company updates, initiatives, and achievements.
• Support leadership with change and reorganization communications, ensuring transparency and buy-in.
• Manage and optimize email, intranet, Slack, and other digital communication channels.
• Develop and maintain a crisis communications plan for unexpected events affecting the company and employees.

Employee Listening

• Design and run an employee listening framework across employee groups and key moments, at least quarterly.
• Establish feedback mechanisms to assess communications and programs, translating feedback into action.

Recognition and Culture

• Build, document, pilot, and iterate a company-wide recognition framework.
• Integrate recognition into tools and processes such as Slack and Workday, aligned with company values.
• Identify and help launch culture initiatives grounded in company values.
• Track and report awareness and adoption through employee surveys.

Events and Community

• Design connection frameworks for events and community programming, including remote and distributed hubs.
• Plan and deliver company events with attendance and satisfaction goals.

Data and Storytelling

• Analyze and accurately present survey, attendance, engagement, and participation data.
• Use data to tell clear stories that drive decisions.

Requirements

• 6+ years of experience across internal communications and employee experience or engagement.
• Excellent clear, simple writing and strong written and verbal communication skills.
• Experience designing employee listening, feedback, or survey programs.
• Experience building or running employee recognition programs.
• Experience planning and executing company-wide events or community programming, including for distributed or remote teams.
• Strong ability to analyze and present data accurately and use it to tell a story.
• Ability to prioritize effectively and lead and execute independently as a senior individual contributor.
• Experience collaborating with employees and executives at all levels.
• Fluency in best practices across internal communication channels.
• Understanding of how communications, recognition, culture, and leadership intersect.
• Experience driving behavior change through communications and program design.

Nice-to-haves

• Experience in founder-led startup organizations.
• Experience with Notion.
• Fluency with AI tools.

Compensation and Benefits

• Annual salary range: $140,054–$175,067.50 USD.
• Employer-paid medical insurance.
• Paid time off, paid sick time, parental leave, holidays, a global week of rest, and volunteer days off.
• RSU stock grants.
• Professional development and training opportunities.
• Company social and team-building activities.
• Monthly cell phone stipend.
• Mental health support resources for employees and covered dependents.