Business Operations Associate
Business Operations Associate managing internal IT, workplace systems, knowledge management, and cross-functional projects. The role requires 3–5 years of cross-functional operations experience, strong problem-solving and project management skills, and comfort with workplace technology.
About the job
Responsibilities
- Manage employee-facing IT operations, including devices, software, access, vendors, and day-to-day support.
- Identify manual, fragmented, or unclear processes and use technology, automation, and AI to make them more efficient and scalable.
- Maintain and improve workplace and IT systems, including tool administration, permissions, documentation, and operating processes.
- Lead cross-functional operational projects from problem definition through implementation by aligning stakeholders, managing timelines, and implementing durable solutions.
- Improve company knowledge management, including Notion organization, governance, templates, documentation, and content discoverability.
Requirements
- 3–5 years of experience in Business Operations, Strategy & Operations, consulting, startup operations, or a similar cross-functional role.
- Strong systems thinking and creative problem-solving skills.
- Ability to structure ambiguous problems and independently drive work to completion.
- Strong project management, analytical, and written communication skills.
- Technical fluency and comfort learning and managing workplace tools and systems.
- High ownership and attention to detail.
- Ability to combine strategic thinking with hands-on execution.
- Collaborative, low-ego approach and ability to work effectively across teams.
Nice-to-haves
- Experience at a high-growth technology company.
- Healthcare or regulated-industry experience.
Skills
Business Operations, It Operations, Process Automation, Artificial Intelligence, Project Management, Knowledge Management, Notion, Systems Thinking, Stakeholder Management, Access Management
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