Director of Professional Services

What you'll do

Within 1 month:

• Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table.
• Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle.
• Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics.

Within 3 months:

• Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality.
• Reshape how the team is measured and incentivized to reward impact and outcomes over activity.
• Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback.
• Reinvent roles on the team using scalable, innovative technology and methods to change how delivery work gets done.

Within 6 months:

• Institutionalize a scalable delivery operating model that holds as Clutch brings new products to market.
• Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people.
• Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.

What You’ll Bring

• 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors.
• A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction.
• Demonstrated success working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap.
• Strong people leadership: ability to coach and develop managers, staff resilient teams, and drive alignment on vision and goals.
• Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to ramp quickly.
• High AI fluency and a drive to constantly reinvent how work gets done, reaching for technology to reimagine “today’s role” rather than defaulting to traditional playbooks or how things have always been done.
• Command in all directions: influencing executives, peer functions, and down through a leadership layer.
• Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics.
• Familiarity with PSA tools and SaaS delivery analytics.
• Financial services, fintech, or other regulated-industry experience strongly preferred.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations.
• Paid Time Off: Flexible PTO days yearly.
• Stock Options: Receive stock options as part of your compensation package.
• Home Office Setup: Dedicated budget for home office essentials.
• Work Trip Budget: Budget for work-related trips and co-working.
• Health Coverage: Comprehensive health and dental insurance plans.