Support Engineer
Provides developer-focused technical support by triaging cases, answering implementation and optimization questions, monitoring GitHub feedback, and reproducing issues. Requires 3+ years of technical customer support experience, strong SQL/PostgreSQL skills, Linux command-line proficiency, and excellent English communication.
About the job
Responsibilities
- Provide timely initial responses to support cases covering billing, pre-sales, optimization, and implementation questions.
- Triage cases by directing users to existing answers, code examples, documentation, or appropriate technical and business team members.
- Monitor feedback channels including GitHub Issues and Discussions.
- Identify opportunities to develop or obtain internal tooling that improves support efficiency.
- Reproduce issues, create test cases, and improve test coverage when applicable.
Requirements
- 3+ years of experience providing developer support to technical customers.
- Proficiency with SQL, ideally PostgreSQL, including complex queries.
- Excellent communication skills and fluency in English.
- Experience with Linux/Unix operating systems and the command line.
- Experience working with GitHub Issues and Discussions.
Nice-to-haves
- Database administration experience.
- Familiarity with React, Vue, Svelte, and Node.js.
- Computer Science degree.
Compensation & Benefits
- Fully remote role for candidates in European time zones.
- Monday–Friday schedule.
- Employee equity through ESOP.
- WeWork membership or coworking allowance.
- Health insurance covering 100% for employees and 80% for dependents.
- Annual company off-sites.
- Flexible asynchronous work.
- Annual professional development allowance.
- Technology allowance for work equipment.
Skills
SQL, Postgres, Linux, Unix, Command Line, Github Issues, Github Discussions, React, Vue, Svelte, Node.js, Database Administration
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