Support Engineer
Provides technical support to developers using Supabase, triaging cases, reproducing issues, and collaborating with engineering and business teams. Requires 3+ years of developer support experience, strong SQL/PostgreSQL skills, Linux command-line proficiency, and English fluency.
About the job
Responsibilities
- Provide initial and timely responses to support cases covering billing, pre-sales, optimization, and implementation questions.
- Triage support cases by directing users to prior answers, code examples, documentation, or appropriate technical and business teams.
- Monitor feedback channels, including GitHub Issues and Discussions.
- Identify opportunities to develop or obtain internal tooling that improves support efficiency.
- Reproduce issues, create test cases, and improve test coverage when applicable.
Requirements
- 3+ years of experience providing customer or developer support to technical customers.
- Proficiency in SQL, ideally PostgreSQL, including complex queries.
- Excellent communication skills and fluency in English.
- Experience with Linux/Unix operating systems and the command line.
- Experience working with GitHub Issues and Discussions.
Nice to Have
- Database administration experience.
- Familiarity with JavaScript frameworks such as React, Vue, and Svelte.
- Experience with Node.js.
- A degree in Computer Science.
Compensation and Benefits
- Fully remote work for candidates in APAC time zones.
- WeWork membership or coworking allowance.
- Employee stock options (ESOP).
- Technology allowance.
- Health insurance coverage: 100% for employees and 80% for dependents.
- Annual company off-sites.
- Flexible, asynchronous work.
- Annual professional development allowance.
Skills
SQL, Postgres, Linux, Unix, Command Line, Github Issues, Github Discussions, React, Vue, Svelte, Node.js, Database Administration
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