Sr. Field Technical Program Manager, Forward Deployed Engineering

Key Responsibilities

• Own delivering customer outcomes for approximately five concurrent customer projects, ensuring high customer satisfaction.
• Develop detailed technical project plans from finalized proposals or statements of work, setting specific milestones, objectives, and key results.
• Drive measurable weekly progress with detailed tracking and by mitigating risks to project objectives, ensuring projects stay on track.
• Facilitate effective meetings across technical and non-technical stakeholders, from engineering standups to executive steering committees.
• Adapt to changing project requirements and priorities, proactively steering projects around challenges and collaborating across Professional Services, Engineering, and Sales teams.
• Leverage and expand your understanding of data platform technologies and processes, such as data lakes, data governance, data quality, ETLs, and migration best practices, to drive customer outcomes faster.
• Define and implement new processes and operational cadences to improve the efficiency and effectiveness of the Professional Services team.

Minimum Qualifications

• 5+ years of experience in Technical Program Management, preferably in a B2B SaaS, cloud, or data engineering/analytics company.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Must be comfortable diving deep into technical topics with Solution Architects and Engineers.
• Proven ability to manage complex, cross-functional technical programs and deliver results in a fast-paced environment. Strong understanding of Agile and other program management methodologies.
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences (from engineers to executives) and build consensus.
• Foundational knowledge of the data and AI landscape (e.g., data warehousing, data lakes, ETL, streaming, data science, machine learning).

Preferred Qualifications

• PMP, CSM, or related program management certification.
• Hands-on experience with the Data Intelligence Platforms or Data frameworks like Apache Spark™.
• Experience with public cloud provider solutions (AWS, Azure, or GCP).
• Prior experience in a customer-facing implementation role (e.g., Technical Project Manager, Solutions Architect, Technical Account Manager, Professional Services, Product Manager).
• Experience delivering programs related to AI, Machine Learning, or Generative AI.