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HumanSignalHumanSignalSan Francisco, CA

Operations Associate

Manage end-to-end delivery of complex multimodal AI data programs, coordinating expert workforces and ensuring quality and timelines. Requires 2+ years operations experience, SQL skills, and a bachelor's in an analytics field.

70k – 90k/yr
On-site2+ YOEBusiness Operations

About the role

What You'll Do

  • Build and drive critical operational processes to meet day-to-day customer delivery commitments
  • Manage daily operations across multiple Fellow or contributor programs, including onboarding, workflow coordination, and ongoing program health
  • Maintain operational trackers and documentation to ensure consistent execution and follow-through across the team
  • Monitor contributor engagement and flag retention or performance risks before they become delivery issues
  • Create an effective feedback loop between frontline operations, product, strategy, and customers
  • Identify recurring bottlenecks and recommend process improvements; run pilots and experiments to test solutions
  • Collaborate with SPLs, TPMs, Customer Operations, and Product teams to improve processes for new and existing customers

Required Qualifications

  • 2+ years of experience in an operational role or top-tier consulting firm
  • Undergraduate degree in an analytics-heavy field (Engineering, Economics, or related)
  • Action-oriented; balances creative problem-solving with scrappy execution
  • Strong analytical and process-improvement capability
  • Proficiency in SQL or demonstrated analytical tooling skills

Preferred Qualifications

  • Experience in marketplace, logistics, or workforce platform operations
  • Familiarity with tools like Zendesk, Notion, or Airtable
  • Exposure to AI/ML workflows, data annotation, or contributor management
  • Entrepreneurial mindset; comfortable in fast-moving, ambiguous environments

Skills

SQLZendeskNotionAirtableProcess ImprovementData AnalyticsWorkflow ManagementProgram ManagementContributor ManagementOperations

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