Product Manager

Responsibilities

Customer and Market Understanding

• Develop expertise in corporate security, intelligence analysis, executive protection, threat assessment, brand, and communications personas.
• Conduct continuous customer and prospect interviews, discovery conversations, ride-alongs, and feedback sessions.
• Maintain a current view of customer problems, product gaps, and future opportunities.
• Track industry trends, threat landscape shifts, data-access changes, regulations, and competitors, translating findings into roadmap implications.

Prioritization and Roadmap

• Own the Social Intelligence roadmap and make decisions about what to build, defer, or decline.
• Balance business objectives, customer needs, and industry trends while making tradeoffs explicit.
• Define problem sets and jobs to be done for initiatives.

Development and Design

• Partner with Engineering and Design to turn customer problems into specifications, acceptance criteria, and milestones.
• Break initiatives into releasable increments that deliver value early.
• Support grooming, scope decisions, testing, and launch readiness, resolving ambiguity before delivery.

AI Prototyping

• Use tools such as Claude Code, Claude Design, and Codex to build prototypes and validate concepts with customers.
• Use prototypes to test ideas quickly and improve concepts before engineering commitment.
• Help raise AI prototyping fluency across the product team.

Measurement and Go-to-Market

• Define and measure success metrics including adoption, analyst efficiency, signal quality, retention impact, and revenue contribution.
• Analyze product usage and customer outcomes after release and incorporate findings into prioritization.
• Partner with Product Marketing, Sales, Customer Success, and Support on positioning, messaging, enablement, training, demos, and Q&A.

Requirements

• Operational experience protecting people, businesses, or brands in corporate security, intelligence, threat assessment, executive protection, law enforcement, military, a global security operations center, or a comparable environment.
• Hands-on practitioner experience with social and open-source threat intelligence products.
• Working knowledge of open-source intelligence tradecraft, including source discovery and validation, Boolean search, geolocation and imagery verification, persona and account analysis, and cross-source corroboration.
• Product management experience or ownership of a product-adjacent function such as intelligence program design, tooling selection, or internal capability building.
• Strong analytical judgment and comfort making decisions with incomplete or conflicting information.
• Advanced written and verbal communication skills, including communication with Engineering and executive stakeholders.
• Familiarity with Jira, Confluence, and product analytics software.
• Collaborative, resourceful, organized, and able to manage multiple priorities in a fast-moving environment.
• Existing authorization to work in the United States without current or future sponsorship.

Nice-to-Haves

• Experience building or scaling an intelligence function, including analyst workflow design, reporting standards, and escalation criteria.
• Familiarity with Agile delivery, APIs, system integrations, or data pipelines.
• Exposure to threat assessment frameworks such as WAVR-21 or RAGE-V.
• Product enablement or go-to-market support experience.

Compensation and Benefits

• Benefits information is not specified in the provided posting.