Director of Product, Customer Experience

What You'll Do

• Define and drive product strategy across the customer experience — dispatch, performance, settlement, metering and hardware data, and the financial experience — from how customers enroll and manage their assets to how they understand and trust every dollar Voltus earns them.
• Lead and grow a team of product managers as a player-coach, fostering a culture of extreme ownership, rapid velocity, and customer obsession while staying close to the craft, and modeling how AI raises the ceiling on what a small, sharp product team can deliver.
• Build a customer experience that scales, turning a historically high-touch, service-led relationship into a product customers can self-serve, and one ready for new resource types, segments, and markets.
• Collaborate cross-functionally with the market platform PM team, engineering, design, energy markets, GTM, and executive leadership to prioritize, build, and ship impactful solutions at scale.
• Balance vision and execution, moving fluidly between long-term strategy and hands-on product design, discovery, experimentation, and iteration.
• Own the metrics that matter: customer engagement, retention, settlement accuracy, value per MW, and financial transparency. You don't just ship features; you create outcomes.

Qualifications & Skills

• 10+ years in Product Management, with at least 3+ years leading and scaling PM teams in high-growth environments.
• Deep expertise in energy markets, specifically demand response, DER participation, energy storage, or grid services. You understand enrollment, dispatch, performance measurement, and settlement, and you can hold your own with our Energy Markets team.
• Proven track record shipping customer-facing products at scale, ideally turning high-touch, data intensive, financially driven relationships into scalable, self-serve product experiences.
• Player-coach orientation, you want to lead and develop a team and stay close to the craft, and you're energized by both.
• Fluency turning economic complexity into trust. You've built experiences where customers need to understand the financials — earnings, settlement, performance.
• A track record of bringing AI into how product teams work. You've introduced AI tools and practices into a product organization — not just shipped AI features — and measurably improved how your team does discovery, writes specs, prototypes, and ships features.
• Scrappy and action-oriented. You move fast, make hard calls with incomplete information but honed intuition, and do what needs to be done.
• Effective communicator and cross-functional influencer, including at the executive level.