Professional Services Consultant I

Responsibilities

• Scope, plan, and deliver paid engagements covering LMS administration and technical configuration.
• Lead discovery and requirements sessions with client stakeholders and create statements of work with defined milestones, deliverables, and acceptance criteria.
• Run engagements spanning client HR, IT, Learning and Development, and compliance teams, ensuring commitments are met and escalating scope or deadline risks to the Professional Services Manager.
• Configure Absorb LMS environments, including departments and roles, enrollment rules, automated workflows, branding, and e-commerce settings.
• Advise clients and coordinate with internal stakeholders on data migration, single sign-on, REST API use, and scheduled data feeds; partner with Technical Services on build and testing.
• Manage multiple concurrent engagements, tracking budgets, timelines, and scope while reporting status to clients and internal leadership.
• Maintain engagement documentation, including configuration records, decision logs, and handover notes for Client Success and Support.
• Serve as a consulting resource to internal teams on LMS administration and data questions outside standard support.

Requirements

• 3+ years delivering client-facing projects in professional services, consulting, or SaaS LMS administration.
• Hands-on administration experience with at least one commercial LMS, such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning.
• Experience carrying multiple concurrent projects with separate budgets, timelines, and stakeholder groups through sign-off.
• Working knowledge of SAML 2.0, OIDC, REST APIs, and flat-file data feeds.
• Comfort building reports, validating imports, and explaining results to non-technical stakeholders.
• Bachelor’s degree or equivalent practical experience.

Nice-to-haves

• Familiarity with SCORM, xAPI, AICC, and HRIS or HCM integrations.
• PMP, CAPM, or comparable project management training.