Client Implementation Specialist

Responsibilities

• Onboard new clients by communicating what Sage is, how it works, and why it is different.
• Manage multiple simultaneous implementation projects, each with its own timeline, stakeholders, and community-specific needs.
• Build relationships with key stakeholders at each community and identify engaged users who can become Sage advocates.
• Lead in-person and remote staff and management training, both in groups and one-on-one, for varied technical comfort levels.
• Coordinate device distribution and setup at each community, confirming that all devices work properly before go-live.
• Support technical teammates in setting up and quality-assuring key infrastructure.
• Provide ongoing support and troubleshooting for Sage users and clients.
• Test and troubleshoot new features ahead of community rollouts.

Requirements

• Willingness and ability to travel an average of 15 days per month within the Monday–Friday workweek across the continental United States.
• Strong organizational and project management skills, with the ability to run multiple concurrent projects on different timelines.
• Ability to work autonomously and drive projects from start to finish without close oversight.
• Strong interpersonal skills, including the ability to build trust quickly with clients and staff and read a room.
• Experience training and presenting to groups and individuals, ideally for audiences with mixed technical comfort levels.
• Strong verbal and written communication skills, including the ability to translate between technical and non-technical stakeholders.
• Technical ability to troubleshoot consumer electronics and software issues for non-technical users.
• Resourcefulness, patience, and follow-through in finding the root cause of problems.
• Bachelor's degree or equivalent experience.

Nice-to-Haves

• Prior customer support experience in a technology environment.
• Experience in healthcare or health technology.

Compensation and Benefits

• Expected annual salary: $90,000–$110,000, depending on job level, expertise, experience, and qualifications.
• Stock options.
• Fully paid health insurance coverage.
• Office lunches several days a week and a fully stocked snack bar.
• Company off-sites, outings, and team meals.