Customer Solutions Specialist

Responsibilities

• Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live.
• Configure the EarnIn Payroll platform to meet each bureau’s business rules, workflows, and client requirements.
• Manage data migration, including extracting, mapping, validating, and importing legacy payroll data.
• Deliver training programs and documentation for bureau administrators and end users.
• Advise bureaus on payroll configuration best practices, compliance considerations, and system optimization.
• Own project plans, timelines, and status communications across internal teams and bureau stakeholders.
• Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution.
• Partner with Customer Experience and Product teams to escalate and resolve configuration gaps or product issues.
• Provide post-go-live support and health checks before transitioning accounts to Support.
• Maintain detailed implementation documentation for every account.
• Create and contribute to onboarding processes, documentation, and ongoing customer operations.

Requirements

• 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting.
• Experience managing full-cycle software implementations, ideally for B2B/SaaS platforms.
• Strong understanding of payroll processes, tax compliance, and payroll data structures, including earnings, deductions, and garnishments.
• Experience with payroll data migration, data mapping, and validation.
• Strong project management, analytical, problem-solving, written, and verbal communication skills.
• Comfortable presenting to and training external stakeholders.
• Ability to work cross-functionally with Product, Engineering, and Customer Success teams.

Nice-to-Haves

• Payroll or HR certification or equivalent professional credential.
• Experience with payroll bureau, PEO, or multi-client payroll service business models.
• Experience with Millenium, PayEntry, Proliant, iSolved, Asure, Apex, or Execupay.

Compensation and Benefits

• US base salary range: $86,000–$106,000.
• Equity and benefits included.