Skip to content
GitLabGitLabUnited States

Sr. Manager, Sales Operations

Lead operational teams across Customer Success, Renewals, and Professional Services at GitLab. Manage forecasting, financial operations, reporting, and systems including Gainsight and Salesforce while developing a distributed operations team.

139k – 209k/yr
RemoteRevenue Operations

About the role

What You’ll Do

  • Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops
  • Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems, including Gainsight, Salesforce, and PS project management platforms
  • Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations, Finance, and Sales to operationalize go-to-market initiatives
  • Establish and maintain operational cadences including forecast reviews, renewal health reporting, and pipeline hygiene
  • Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including renewal rates, churn and contraction, and PS utilization
  • Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures
  • Drive improvement in PS and CSM bookings and revenue forecasting processes
  • Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency

What You’ll Bring

  • Demonstrated progressive experience across Customer Success operations, Renewals operations, and Professional Services operations
  • Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment
  • Fluency with Customer Success and Professional Services systems including Gainsight, Salesforce, and PS project management platforms such as Kantata
  • Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations
  • Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions
  • Comfort building and improving foundational operational processes in a scaling environment

Benefits

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave
  • Home office support

Skills

GainsightSalesforceKantataRevenue ForecastingPipeline ManagementMargin TrackingRevenue RecognitionCross-Functional CollaborationPeople ManagementProcess Improvement

Similar roles

Revenue Operations jobs
Talkiatry

Senior Manager, Workforce Management - New York, NY

TalkiatryNew York, NY

Lead analytics, workforce planning, and performance tracking for a 400+ omni-channel Patient Care Coordinator team in mental healthcare operations. Requires 7+ years in WFM/analytics for large contact centers, advanced SQL/Excel/Tableau skills, and proven ability to drive data-driven operational improvements.

140k – 160k/yr
Hybrid7+ YOERevenue Operations
Datadog

Senior Manager, GTM FP&A

DatadogNew York, NY

Lead GTM FP&A as a finance business partner to Marketing and Technical Solutions teams, driving annual planning, forecasting, efficiency metrics, and investment recommendations. Requires 7+ years experience and a bachelor's in finance, accounting, business, or economics.

140k – 190k/yr
Hybrid7+ YOERevenue Operations
Hebbia

GTM Systems Lead

HebbiaNew York, NY

Own and optimize the GTM tech stack including Salesforce, Gong, Outreach, Apollo, and Clay. Build AI-powered workflows and automations to eliminate manual work and drive revenue team efficiency.

140k – 190k/yr
On-site4+ YOERevenue Operations
Fetch

Senior Marketing Strategy & Operations Manager

FetchUnited States

Senior individual contributor partnering with Marketing, Product, and Technology leadership to drive strategic alignment and operational excellence across growth initiatives. Requires 8+ years in strategy/ops or marketing operations with strong analytical and cross-functional leadership skills.

138k – 163k/yr
Remote8+ YOERevenue Operations
Fetch

Manager, Revenue Accounting

FetchUnited States

Lead a team of Senior Revenue Accountants, own the revenue month-end close process, ensure ASC 606 compliance, and partner cross-functionally with Sales, Legal, GTM, and FP&A on revenue accounting, forecasting, and process improvements in a high-growth environment.

138k – 163k/yr
Remote8+ YOERevenue Operations