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AnthropicAnthropicNew York, NY

Product Operations Manager, Research Product

Embed within the Claude.ai product team to operationalize model performance, own launch readiness, run team operations, and build feedback-loop systems connecting consumer users to product priorities. Requires 5+ years in product operations or program management at fast-paced tech/AI companies, end-to-end process building, and cross-functional influence.

240k – 260k/yr
Hybrid5+ YOEProduct Operations

About the role

Responsibilities

  • Operationalize model performance: prompting-update tracking, issue prioritization, and go/no-go decision making in tight collaboration with Research, Product, and Engineering
  • Own Launch Readiness for Claude.ai: launch checklists, coordination with XFN Teams, and observability into status and roadmap
  • Run team operations for Claude.ai & Growth
  • Invest in feedback-loop systems: intake, triage, synthesis for consumer users
  • Coordinate across functions without formal authority

Requirements

  • 5+ years of experience in product operations, program management, or launch readiness roles at fast-paced tech companies
  • Have operationalized model performance before, ideally at an application-layer AI product company (without necessarily writing evals yourself)
  • Have built or fixed an operational process end-to-end, not just executed someone else's plan
  • Thrive in ambiguity; this role is still being defined
  • Bring real cross-functional influence
  • Have built a feedback or issue-triage system from scratch
  • Bachelor’s degree or an equivalent combination of education, training, and/or experience in a field relevant to the role

Nice-to-Haves

  • Large-scale consumer product experience
  • Startup 0-to-1 background
  • EAP or beta program experience

Skills

product operationsProgram Managementlaunch readinessmodel performanceCross-Functional Coordinationfeedback systemsissue triagepromptingObservabilityroadmap management

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