Product Operations Manager, Research Product
Embed within the Claude.ai product team to operationalize model performance, own launch readiness, run team operations, and build feedback-loop systems connecting consumer users to product priorities. Requires 5+ years in product operations or program management at fast-paced tech/AI companies, end-to-end process building, and cross-functional influence.
About the job
Responsibilities
- Operationalize model performance: prompting-update tracking, issue prioritization, and go/no-go decision making in tight collaboration with Research, Product, and Engineering
- Own Launch Readiness for Claude.ai: launch checklists, coordination with XFN Teams, and observability into status and roadmap
- Run team operations for Claude.ai & Growth
- Invest in feedback-loop systems: intake, triage, synthesis for consumer users
- Coordinate across functions without formal authority
Requirements
- 5+ years of experience in product operations, program management, or launch readiness roles at fast-paced tech companies
- Have operationalized model performance before, ideally at an application-layer AI product company (without necessarily writing evals yourself)
- Have built or fixed an operational process end-to-end, not just executed someone else's plan
- Thrive in ambiguity; this role is still being defined
- Bring real cross-functional influence
- Have built a feedback or issue-triage system from scratch
- Bachelor’s degree or an equivalent combination of education, training, and/or experience in a field relevant to the role
Nice-to-Haves
- Large-scale consumer product experience
- Startup 0-to-1 background
- EAP or beta program experience
Skills
Product Operations, Program Management, Launch Readiness, Model Performance, Cross-Functional Coordination, Feedback Systems, Issue Triage, Prompting, Observability, Roadmap Management
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