Operations Manager, Automation Development
Operations Manager building and scaling automation for healthcare claims workflows using SQL, APIs, scripts, and AI tools. Requires 2+ years in operations or data roles, strong SQL, and end-to-end project ownership.
About the job
What You'll Do
- Own high-impact processes: Own one or more automation surfaces end-to-end: instrumentation, workflow mapping, SQL/data analysis, tool changes, experiment evaluation, rollout, monitoring, and post-launch debugging.
- Design and automate workflows: Use SQL, APIs, scripts, and emerging tools (including LLMs and harnesses) to automate manual claim-related workflows and improve scalability.
- Collaborate cross-functionally: Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions.
- Analyze and optimize: Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes.
What You Bring
- 2+ years of experience in operations, consulting, or data-heavy roles at a tech company or fast-paced startup.
- Strong SQL fluency - comfortable querying, analyzing, and structuring data to drive insights and automation.
- Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions.
- Proven ability to manage complex projects end-to-end, working autonomously in ambiguous, fast-changing environments.
Bonus:
- Experience with AI Automation Infrastructure, such as: Prompt Iteration, Evaluations, Failure Analysis, Agent Workflows, Hallucination / Leakage / Overfitting Risks, Human-in-the-Loop Design, Confidence Thresholds, Auditability, Production Monitoring.
- Experience in healthcare operations, claims, or billing systems.
- Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.).
- Experience with agentic workflow development, building orchestration scripts and validation scripts, and working with the cloud.
Skills
SQL, Python, APIs, Zapier, Retool, LLMs, Agent Workflows, Dashboard Development, Data Analysis, Workflow Automation
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