Solutions Architect
Designs and leads customer deployments of contact center and unified communications solutions, including call flows, integrations, telephony, and workflow optimization. The role requires strong VoIP, networking, cloud communications, and enterprise systems expertise, with availability for US hours.
About the job
Responsibilities
- Design and configure contact center call flows, integrations with business systems, and reporting data.
- Collaborate with clients to understand operational needs and tailor solutions for call handling, automation, and analytics.
- Provision and configure desk phones, recommending efficient setup practices.
- Lead deployments covering call flow design, integrations, and system configuration.
- Troubleshoot deployment issues and identify and report bugs to minimize disruption.
- Analyze and refine workflows to improve efficiency and performance.
- Perform risk analysis and change management to support on-time delivery.
- Conduct video conferencing sessions to guide clients through implementation and best practices.
Requirements
- Ability to work US hours.
- Strong understanding of modern cloud communications platforms, including Google G Suite and Office 365.
- Experience with business VoIP telephony services, on-premises or SaaS.
- Knowledge of VoIP codecs and technologies, including G.711, G.729, G.722, Opus, H.264, VP8, VP9, WebRTC, H.323, SIP, and network analyzers.
- Understanding of network infrastructure, including firewalls, routers, switches, wireless networks, MPLS, VPLS, and SD-WAN.
- Understanding of public and private cloud data center technologies.
- Familiarity with enterprise service delivery components, including web servers, application servers, databases, web services, mainframes, and network-attached storage.
- Proven experience implementing CCaaS and UCaaS solutions.
- Expertise in software engineering, programming languages, system integrations, and database management.
Compensation and Benefits
- Competitive salary.
- Comprehensive benefits and professional growth opportunities.
- Access to AI tools, training, and employee perks.
Skills
Google G Suite, Office 365, Voip, Sip, Webrtc, Network Analyzers, Firewalls, Routers, Sd-Wan, Public Cloud, Databases, Ccaas, Ucaas, System Integrations, Database Management
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