Business Operations Lead
Build operational infrastructure from scratch as the first Business Operations hire at a scaling fintech startup. Own cross-team coordination, workload visibility, operational cadence, staffing, and vendor logistics to enable sustainable growth without adding bureaucracy.
About the job
What You'll Own
- Cross-team coordination: Maintain visibility into who's working on what across product, design, engineering, and implementations. Assess capacity for new bank onboarding and present staffing options.
- Workload visibility and risk tracking: Build and run systems for weekly views of team load, active work, and delivery risks. Surface early warnings for stalled projects, overloaded teams, or customer concerns.
- Operational rhythm: Own meeting agendas for leads syncs, cycle kickoffs, action item tracking, OOO planning, and scheduling 90-day reviews to maintain company cadence.
- Staffing and project coordination: Handle reassignments, PTO coverage, escalation routing, and real-time updates to coverage maps to prevent dropped items.
- Vendor and logistics management: Coordinate office space, software contracts, expense approvals, travel booking for offsites and team meetups (in collaboration with People Operations).
What We're Looking For
- 3-6 years of experience at a startup scaling from 15 to 80 people, having lived through the shift from informal "everyone does everything" to structured operations.
- Prior responsibility for cross-functional coordination (e.g., Ops Manager, Business Operations, Chief of Staff, Program Manager, or senior consulting role).
- Strong writer and communicator capable of creating operational documentation, staffing plans, project trackers, agendas, status reports, and process docs.
- Relentlessly organized without being bureaucratic; adds minimal effective structure.
- Comfortable with ambiguity and variety in daily tasks.
- Direct and unintimidated when providing feedback to team leads and founders.
Nice to Have
- Experience in B2B, enterprise software, or fintech.
- Familiarity with tools like Linear, Notion, Pylon, Mixpanel.
- Experience supporting technical teams (engineering, design, product).
Benefits
- Equity, sponsored 401K, parental leave, fully paid health/vision/dental insurance.
- Unlimited PTO, remote work stipend, lifestyle stipend, twice-yearly company retreats.
- Periodic team meetups in NYC and SF.
Skills
Cross-Functional Coordination, Project Tracking, Risk Management, Process Development, Stakeholder Communication, Documentation, Linear, Notion, Mixpanel
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