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SupabaseSupabaseUnited States

Support Engineer (AMER)

Support Engineers provide timely developer support, triage cases, monitor feedback channels like GitHub, and reproduce issues for the Supabase Postgres platform. Requires 3+ years developer support experience, SQL proficiency, Linux skills, and strong English communication.

Salary not listed
Remote3+ YOESupport Engineering

About the role

Responsibilities

  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions.
  • Identify where internal tooling might be developed or obtained to improve support efficiency.
  • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

Requirements

  • Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
  • Proficient in SQL (ideally PostgreSQL). Comfortable with complex SQL queries. Database administration experience is a plus.
  • Excellent communication skills and fluency in English.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.

Nice-to-Haves

  • Familiar with popular JavaScript frameworks like React, Vue, and Svelte and some experience with Node.js.
  • Degree in Computer Science.

Skills

SQLPostgresLinuxUnixCommand LineGitHubReactVueSvelteNode.js

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