Support Engineer (AMER)
Support Engineers provide timely developer support, triage cases, monitor feedback channels like GitHub, and reproduce issues for the Supabase Postgres platform. Requires 3+ years developer support experience, SQL proficiency, Linux skills, and strong English communication.
About the job
Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Requirements
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). Comfortable with complex SQL queries. Database administration experience is a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
Nice-to-Haves
- Familiar with popular JavaScript frameworks like React, Vue, and Svelte and some experience with Node.js.
- Degree in Computer Science.
Skills
SQL, Postgres, Linux, Unix, Command Line, GitHub, React, Vue, Svelte, Node.js
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