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RulaRulaLos Angeles, CA

Sr. EAP Operations Associate

Sr. EAP Operations Associate manages billing cycles, payment processing, reconciliation, and discrepancy resolution for EAP partners on Rula's Financial Operations team. Requires 3+ years in billing/collections, process optimization experience with Salesforce/AMD/payer portals, and strong analytical skills in a healthcare startup environment.

70k – 78k/yr
Remote3+ YOERevenue Operations

About the role

Responsibilities

  • Independently manage partner billing cycles, prepare and submit billing files
  • Review remittances and payment feedback
  • Investigate discrepancies and collaborate across teams to resolve billing and payment issues
  • Identify opportunities to improve workflows
  • Support automation and process initiatives
  • Help scale billing processes as new EAP partners are onboarded

Requirements

  • 3+ years of experience in billing, collections, or a related role contributing to end-to-end transformation (process, technology, and people) in a high-growth operational environment
  • Proven ability to independently improve and optimize processes
  • Leveraging tools such as Salesforce, AMD, payer portals (e.g., Availity), and Google Suite/Microsoft Office (including Excel/Google Sheets) to drive optimization
  • Experience applying structure, prioritization, and effective communication to solve problems, not just for the current state but also to predict future needs
  • Experience creating concise, actionable documentation (training materials or process docs) for both technical and non-technical audiences

Preferred Qualifications

  • Experience in healthcare or a startup environment
  • Familiarity with diverse insurance billing types (commercial, EAP, Medicare/Medicaid, etc.)
  • Tech savviness, natural technical aptitude, and fluency with Google Suite, Salesforce, ZenDesk, AdvancedMD/EHR, or similar platforms
  • Demonstrated expertise in revenue cycle management, with a focus on healthcare billing, payment posting, and/or credit management, including knowledge of credit management for insurance and governmental payers (Medicare or Medicaid)

Compensation and Benefits

  • Attractive pay and benefits with full transparency of pay ranges
  • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
  • 401(k) plan access
  • Generous time-off policies including 2 company-wide shutdown weeks each year
  • Paid parental leave
  • Quarterly department stipend for team-building
  • Home office stipend and $50 monthly stipend for internet/cell phone
  • $50/month wellness stipend

Skills

SalesforceadvancedmdavailityGoogle WorkspaceExcelGoogle SheetsZendeskehrrevenue cycle management
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