Client Value Partner - Insurance / Service Industries
Leads strategic customer success and business transformation for Celonis clients in the insurance and service industries. The role requires executive relationship management, industry expertise, analytical and consulting skills, and the ability to coordinate cross-functional teams to drive measurable value.
About the job
Responsibilities
- Serve as the accountable lead for customer success and trusted advisor for a strategic customer in the Insurance / Service Industries.
- Engage C-level executives to define a long-term vision for using Celonis to transform business operations.
- Mobilize cross-functional Celonis teams and lead extensive teams of Celonis experts to ensure customer success and satisfaction.
- Drive measurable business impact across processes and industries and accelerate adoption of the Celonis platform.
- Champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change.
- Maximize customer value and guide customers toward major business transformation outcomes.
- Manage executive relationships and drive profitable growth using industry expertise, analytical skills, and consulting capabilities.
Requirements
- Proven experience managing executive relationships.
- Track record of driving profitable growth.
- Industry expertise in insurance or service industries.
- Strong analytical and consulting skills.
- Experience leading customer success and business transformation initiatives.
Benefits
- Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
- Flexible hybrid work model.
- Paid parental leave, paid time off, learning and mentorship programs, wellness support, and volunteer days.
Skills
Process Mining, Process Intelligence, Enterprise Ai, Business Transformation, Customer Success, Executive Relationship Management, Consulting, Business Analytics, Celonis, Insurance
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