Product Delivery Specialist
Leads full-cycle customer implementations for fintech card programs, coordinating configurations, integrations, and cross-functional teams to launch solutions quickly and build lasting relationships. Requires 3-5 years in FinTech/payments with strong project management and technical communication skills.
About the job
What You’ll Do
- Drive full-cycle customer implementations, coordinating requirements, configurations, integrations to deliver solutions on time, maximize TTR, and delight customers.
- Actively drive implementation progress by removing blockers, executing project plans, and delivering results efficiently, with a strong bias toward action and outcomes.
- Proactively evaluate customer challenges and risks, applying problem-solving skills to remove barriers and work cross functionally to optimize the integration.
- Execute and support technical deliverables and integrations with our network and issuer partners.
- Provide domain expertise and insights to guide internal decision-making and identify opportunities for process improvements.
- Develop deep expertise in card issuance and processing, becoming a trusted advisor to both customers, partners, and internal teams.
- Build strong, lasting relationships with customers and serve as their trusted advisor.
- Become a Lithic product expert, capable of demonstrating and articulating the capabilities of our platform with confidence and clarity.
Qualifications
- Proven track record in Program Management, Technical Implementations, Solutions Architecture, or comparable customer-facing roles, successfully delivering complex, multi-layered technology solutions.
- 3–5 years of experience in FinTech, particularly in payments, card issuance, or financial services technologies.
- Excellent communication skills: able to translate technical information into clear business language to various stake holders.
- Strong presentation skills: comfortable and confident presenting to both internal and external, technical and non-technical stake holders.
- Strong product sense, concept explanation, and technical acumen: familiarity with APIs and technical concepts.
- Strong project/program management experience: proven track record managing complex projects with multiple stakeholders, identifying risks, and ensuring progress toward measurable results.
- Understanding of system integrations and technical concepts, with the ability to translate them into clear, actionable insights for customers.
- Customer-focused mindset: passionate about solving problems and delivering exceptional experiences.
- Collaborate effectively across engineering, product, and partnership teams to deliver high-impact integrations and solutions.
- Experience working in a startup or fast-paced, high-growth environment, comfortable navigating ambiguity and driving results.
Compensation
Annual US salary range: $95,000 - $140,000 plus equity.
Benefits for Full-Time US Employees:
- Unlimited PTO
- 12-weeks fully paid parental leave
- 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
- Work From Anywhere: work from anywhere in the world 4-weeks each year
- 3% cashback on card purchases with your complimentary Privacy.com employee account
- Health, vision, and dental insurance; HSA Contribution Match
- 401(k) match
- Voluntary Life Insurance and STD/LTD
Skills
APIs, System Integrations, Project Management, Program Management, Fintech, Payments, Card Issuance, Solutions Architecture, Technical Acumen, Engineering Collaboration
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