Senior Operations Manager, Infrastructure
Operations leader who owns client workflows end-to-end, automating claims and revenue processes with SQL, APIs, and LLMs while collaborating with Product and Engineering.
About the job
What You'll Do
- Own high-impact processes: Take full ownership of key verticals or client workflows - from discovery to deployment - ensuring repeatability and measurable impact
- Design and automate workflows: Use SQL, APIs, scripts, and emerging tools (including LLMs) to automate manual claim-related workflows and improve scalability
- Collaborate cross-functionally: Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions
- Analyze and optimize: Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes
What You Bring
- 3+ years of experience in operations, consulting, or data-heavy roles at a tech company or fast-paced startup
- Strong SQL fluency - comfortable querying, analyzing, and structuring data to drive insights and automation
- Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions
- Proven ability to manage complex projects end-to-end, working autonomously in ambiguous, fast-changing environments
- Bonus: Experience in healthcare operations, claims, or billing systems
- Bonus: Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.)
- Bonus: Built with LLMs, SQL apps or experience with data pipelines
Who You Are
- A builder: You enjoy rolling up your sleeves, experimenting with tools, and creating structure where there is none
- An operator: You know how to turn ambiguity into process and measure progress with data
- A problem solver: You thrive on figuring out why things break and how to make them work better
- A collaborator: You bridge gaps between technical and non-technical teams and keep everyone aligned on outcomes
- Entrepreneurial: You don’t wait for direction - you seek it, shape it, and deliver results
Skills
SQL, Python, APIs, LLMs, Data Pipelines, Zapier, Retool, Dashboards, Reporting, Workflow Automation
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