School of Product Management
Mentor and provide daily technical support, answer course questions, organize community activities, and encourage engagement for students in Udacity's School of Product Management Accelerator program.
About the job
Responsibilities
- Provide technical support for students daily over an online community forum
- Answer questions around course content over the forum and facilitate content for students who get stuck in learning
- Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges)
- Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community
- Attend regular online meetings/office hours with Udacity representatives through Zoom, the online forum, or other mediums if needed
- Be responsive over close groups and discussions with Udacity representatives
- Encourage engagement through discussions, webinars, and technical activities
- Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed
Why You Should Apply
- Earn additional income working from the comfort of your own home
- Contribute to a vibrant, international student community
- Stay updated with the latest in cutting-edge technologies
Skills
Product Management, Technical Support, Community Engagement, Webinars, Online Forums
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