Skip to content
UdacityUdacityUnited States

School of Product Management

Mentor and provide daily technical support, answer course questions, organize community activities, and encourage engagement for students in Udacity's School of Product Management Accelerator program.

Salary not listed
RemoteTechnical Writing

About the role

Responsibilities

  • Provide technical support for students daily over an online community forum
  • Answer questions around course content over the forum and facilitate content for students who get stuck in learning
  • Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges)
  • Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community
  • Attend regular online meetings/office hours with Udacity representatives through Zoom, the online forum, or other mediums if needed
  • Be responsive over close groups and discussions with Udacity representatives
  • Encourage engagement through discussions, webinars, and technical activities
  • Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed

Why You Should Apply

  • Earn additional income working from the comfort of your own home
  • Contribute to a vibrant, international student community
  • Stay updated with the latest in cutting-edge technologies

Skills

Product ManagementTechnical SupportCommunity EngagementWebinarsOnline Forums
Firecrawl

In-House Technical Writer

FirecrawlSan Francisco, CA

Write and own technical documentation, guides, tutorials, and API references for Firecrawl, an AI web data extraction platform. Turn complex functionality into clear, actionable content that drives developer success. Requires 3+ years writing docs for developer or API products, strong technical aptitude to read code and use APIs, and a product-oriented approach to documentation.

140k – 185k
Remote3+ YOETechnical Writing
Black Canyon Consulting

Technical Communication Specialist

Black Canyon ConsultingBethesda, MD

Technical communications expert maintaining ClinicalTrials.gov public content, developing educational resources like guides and webinars, responding to user inquiries, and ensuring regulatory compliance for clinical trial registration and results reporting. Requires strong technical writing skills and experience with scientific or regulatory programs.

Salary not listed
On-siteTechnical Writing
Stripe

Technical Writer, Docs Content

StripeUnited States

Create and maintain high-quality technical documentation for Stripe products including conceptual guides, API references, and tutorials. Requires 4+ years technical writing experience, proficiency with HTML/Markdown, Git, and clear communication of complex concepts.

Salary not listed
Remote4+ YOETechnical Writing
Crusoe

Technical Trainer and Adoption Specialist

CrusoeSan Francisco, CA

Technical Trainer and Adoption Specialist responsible for designing, developing, and delivering training programs on company platforms, AI tools, and onboarding. Requires building curricula from scratch, creating eLearning/video content, conducting needs analyses, and up to 30% travel to support corporate and manufacturing teams.

105k – 130k
On-site4+ YOETechnical Writing
OpenAI

Safety Transparency Editor, Safety Systems

OpenAISan Francisco, CA

Own editorial quality and narrative for OpenAI's safety transparency artifacts including system cards and the Deployment Safety Hub. Translate complex technical safety work into rigorous, accessible public materials while building AI-assisted workflows to scale the practice.

284k – 315k
HybridTechnical Writing