Mentor and provide daily technical support, answer course questions, organize community activities, and encourage engagement for students in Udacity's School of Product Management Accelerator program.
Salary not listed
RemoteTechnical Writing
About the role
Responsibilities
Provide technical support for students daily over an online community forum
Answer questions around course content over the forum and facilitate content for students who get stuck in learning
Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges)
Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community
Attend regular online meetings/office hours with Udacity representatives through Zoom, the online forum, or other mediums if needed
Be responsive over close groups and discussions with Udacity representatives
Encourage engagement through discussions, webinars, and technical activities
Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed
Why You Should Apply
Earn additional income working from the comfort of your own home
Contribute to a vibrant, international student community
Stay updated with the latest in cutting-edge technologies
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