Program Manager, Quality
Leads quality programs for human data projects by developing automated technical solutions, managing auditor teams, and delivering quality insights to customers. Requires 3+ years experience in technical operations, project management, and data-driven problem-solving in fast-paced environments.
About the job
Responsibilities
- Own quality programs for designated accounts or projects in various human data domains.
- Own outcomes end to end for quality programs on projects: from initial brainstorming and operational execution to final, detailed delivery of audit results and quality insights.
- Develop technical solutions to auto-evaluate quality of our datasets and proactively root-cause issues. Actively identify opportunities for automation and technical simplification — leveraging LLMs, databases, and scripting where applicable.
- Devise systems to evaluate auditor and human data talent performance, ensuring adherence to quality standards and identifying process improvement opportunities.
- Report on quality through regular monitoring and maintenance of quality performance metrics and KPIs.
- Develop, update, and regularly present leadership-facing reports to inform company operations and strategy on human data deliveries. Work cross-functionally across engineering, account operations, and other stakeholders to execute on delivering SLAs for high-priority projects.
- Help hire and maintain a 30+ auditor workforce for quality control; coach and develop specialists in the auditor pool to achieve high-impact outcomes that drive quality in our customer engagements.
Requirements
- 3+ years of experience owning high-impact technical and operational outcomes.
- A strong bias for being results-driven, and experience being entrepreneurial/scrappy: building systems from scratch, including technical and operational solutions, and working under pressure in high-urgency environments.
- Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and our auditor workforce.
- Ability to develop scalable solutions to difficult operational problems — which often require going close to the ground on projects in order to root-cause.
- Robust project management experience, including the ability to manage a distributed team through ruthless prioritization and a high-urgency mindset.
- A data-first approach to problem-solving, with demonstrated qualitative and quantitative analytical ability.
Nice-to-Haves
- STEM background.
- Experience with LLMs, databases, and scripting.
- Experience developing and growing a 30+ distributed workforce.
- Professional experience at a high-growth startup or fast-paced tech environment.
Compensation
- Base cash comp from $120K-$200k.
- Aggressive bi-annual performance bonus structure.
- Generous equity grant vested over 4 years.
- $15K relocation bonus (for moving to the Bay Area).
- $10K housing bonus (if you live within 0.5 miles of our office).
- $1.5K monthly stipend for meals.
- Free Equinox membership.
- $200 monthly laundry reimbursement.
- $200 monthly personal wellness reimbursement.
- Health, Dental, Vision insurance.
Skills
LLMs, Databases, Scripting, Project Management, Data Analysis, KPIs, Automation, SQL, Python, Llm Evaluation
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